AXA Financial Indonesia Introduces AXA Gen Health Supplemental Insurance, Practical and Affordable Outpatient Outpatient Protection Breakthrough

AXA Gen Health delivers first outpatient health protection that incorporates instant access to medical advice through teleconsultation services and direct visits to specialist doctors in cashless, thus ensuring ongoing access to health services whenever needed.

JAKARTA-kanalsembian.com  (March 11, 2026)

Maintaining health remains a top priority, and access to easily accessible protection is essential to ensuring optimal care. PT AXA Financial Indonesia (AFI) introduced AXA Gen Health, the market’s first outpatient insurance solution, which provides access to customers for online consultations and cashless facilities in hundreds of hospitals across Indonesia. AXA Gen Health can be purchased as a rider connected to the basic policy of AXA Link Protector’s unit-linked.

This product is designed to provide more affordable outpatient protection because customers can add AXA Gen Health riders with a minimum of affordable coverage money of Rp100 million without being required to buy separate inpatient protection.

In Indonesia, the risk of diseases such as ISPA (Acute Respiratory Tract Infection) and similar diseases that require high-air care services remain high and show an improvement trend. According to data from the Ministry of Health in December 2025, ISPA cases affect 14.5 million Indonesians. In addition, other data shows 5% of patients with three comorbid diseases or more accounts for 47% of the total cost of outpatient.

The public’s need for insurance that can include outpatient care is very high; however, at present, the choice of such insurance products is still limited, and many people still rely on BPJS services.

Niharika Yadav, President Director of AXA Financial Indonesia, said, “The growing awareness and penetration of health insurance reflects the people who are increasingly appreciating health than ever. At AXA Financial Indonesia, we are committed to leading through innovation and delivering practical, affordable, and impactful solutions.

AXA Gen Health became our first innovative outpatient benefit , which established a constellation facility as the first mandatory point of contact. This ensures that every medical problem is evaluated quickly and accurately from the beginning, allowing us to effectively direct customers to the care of specialist doctors through face-to-face.”

“This product reflects our goal of advancing humanity by protecting what is most important to them. This product provides accessible protection, so health care becomes affordable for everyone and helps them build a stronger and resilient life,” Niharika added.

As an outpatient health solution designed to provide peace of mind, AXA Gen Health offers several key advantages:

1. More Practical with Teleconsultation at Any Time: Access to teleconsulfation services with qualified medical personnel anytime and anywhere, equipped with efficient drug delivery services directly to the door of your home.
2. #Healthy Solutions with Complete Outpatient Benefits: Benefits that include direct consultation with specialist doctors, prescribed drugs, and supporting diagnostic tests, after first getting a mandatory referral through teleconsulation, in accordance with the provisions of the policy benefit.
3. Choose with Personal Needs Tailored Package: Three package options are available, offer competitive coverage limits that can be adjusted to customer health priorities: Aspire Package (annual limit of up to Rp60 million), GrowthGrowth Package (annual limit of up to Rp80 million), and Hero Package (annual limit of up to Rp100 million).

Yudhistira Dharmawata, Chief Health Officer of AXA Financial Indonesia, added, “Through AXA Gen Health Supplemental Insurance, we introduce innovative and inpatient outpatient protection solutions that are in accordance with the needs of modern society, especially young professionals both Generation Z and millennials who are looking for practical solutions and immediately when experiencing pain or discomfort, in accordance with their dynamic lifestyle.

At AXA Financial Indonesia, we believe that instant access to teleconsultation 24 hours a day and 7 days a week, coupled with cashless protection for direct visits to specialist doctors at partner hospitals, will allow them to deal with the ever-growing cost of health services with confidence and greater peace of mind.”

AXA Gen Health is available for purchase by customers aged 18 to 45 years, with an annual coverage period, and can be extended to the age of 55 years. In addition, customers can undergo the necessary medical examinations on the advice of the doctor and receive treatment at the partner’s health facility in cashless manner in accordance with the provisions of the policy. For more information, please visit: https://axa.co.id/insurance-added-axa-gen-health. (za).